Privacy policy

Last updated: 2026-11-06

Plus One is an establishment registered in the Kingdom of Saudi Arabia, commercial registration no. 7004413840. This policy explains what data we collect and how we use it.

Data we collect

• Your name and mobile number.
• City, district, address and map link when you ask for delivery.
• Order details, invoices and payments.
• Notes on your order, and your number when you contact us on WhatsApp.

How we use it

• To carry out your order: pickup, laundry, delivery and invoicing.
• To contact you about your order and send the tracking link and invoice.
• To manage loyalty points, if enabled.
• To comply with the law, including e-invoicing and tax rules.

Who we share it with

Only what is needed to carry out your order is shared, with our team and delivery drivers. We do not sell your data or share it with advertisers. We may disclose it to the authorities where the law requires.

Retention and protection

We keep invoices and their records for as long as the law requires, and other data while it is needed to serve you. Access is limited by role: staff see only what their work needs, and a customer sees only their own order through a private tracking link.

Your rights

You may ask to see, correct or delete your data, except where the law requires us to keep it. Reach us through the contact page.

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